Which credit cards do you accept?
Can I cancel my order?
I canceled my order but I haven't received a credit yet. How
long do credits take?
Can I return an item that is damaged, defective, or I just
don't want?
What happens if the item I ordered is not available?
Why was I charged sales tax on my purchase?
How long will it take to receive my order?
Can I have an order shipped to my P.O. Box?
Can I ship my order to a different address?
How are shipping charges calculated?
Which credit cards do you accept?
Visa, Mastercard and Discover/Novus cards are accepted, as
well as debit cards which bear the Visa or Mastercard logo.
Regretfully, American Express is not accepted.
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Can I cancel my order?
Yes, you can, as long as the item has not been received by
the vendor or shipped. If the order has already been sent to
the vendor we will attempt to cancel the order, but cannot
guarantee that the cancellation will be possible. If you do
receive an order that was canceled, accept delivery of the
item and call the Customer Service Center for return
instructions.
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I canceled my order but I haven't received a credit yet. How
long do credits take?
We submit all requests for credits within 24 hours of
receipt; however, it may take 7-10 business days for you to
receive your credit. You should see this on your next credit
card statement or the following one, depending on where you
are in your billing cycle.
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Can I return an item that is damaged, defective, or I just
don't want?
If, within 30 days, you are not satisfied with your purchase,
we will replace the item or provide a credit for the full
merchandise amount less any shipping charges. Notebook
computers and hand-held computers can only be returned within
15 days of purchase.Merchandise returned without authorization will be refused,
and the carrier will charge you freight in both directions.
To avoid a restocking charge, please return your merchandise
in the original box and packing materials, including all
accessories and the owner's manual. Do not destroy or discard
original packing for 30 days. The value of missing
accessories will be deducted from the credit amount of a
return.
Personalized items, opened personal care items, domestic or
computer software items, pierced earrings and special order
merchandise are not returnable. Refurbished merchandise can
only be returned if damaged or defective. Certain merchandise
may require manufacturer service first before return is
allowed.
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What happens if the item I ordered is not available?
Our vendors ship products before the estimated delivery in
the vast majority of cases. On occasion, however, an order
may be delayed due to availability or other circumstances. In
the unlikely event there is a change or delay in filling your
order, we will notify you via phone, postal mail or email. We
know that this can be inconvenient, and we will offer you one
of the following alternatives as appropriate to your
situation:
Offer an ALTERNATE selection of equal or greater value.
Offer a BACKORDER and new estimated delivery. You can wait
for the new delivery date, or cancel for a full refund at any
time prior to shipment.
CANCEL your order. We constantly update our computer system
with new information from our vendors. On rare occasions new
circumstances come to our attention after the placement of
your order. Therefore, we reserve the right to cancel your
order for a full refund at any time.
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Why was I charged sales tax on my purchase?
State tax is applied to an item if Cendant Corporation or the
shipping vendor conducts business in the shipping address
state.
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How long will it take to receive my order?
The standard shipping time for orders shipped via UPS ground
is 5-10 days, and promotional items should ship in 4-7 days.
Large items such as big screen TV's or appliances are shipped
via common carrier (trucking company) and may take up to
21-28 days to arrive.
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Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via UPS,
and a valid street address is needed to ensure proper
delivery. If a P.O. Box is used as a shipping address, an
error message will appear when submitting the order. We also
cannot deliver to A.P.O., F.P.O. or foreign addresses.
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Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out
screen, just replace your address with the address you want
to ship your merchandise to, then continue. Remember to use a
street address, not a Post Office Box, for any shipping
address.
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How are shipping charges calculated?
Shipping charges vary according to product type and
destination.
Because we do not warehouse any of our items, your order is
shipped directly from one of our thousands of authorized
vendors across the country. The individual vendors ultimately
determine the method of product shipment. Therefore, we are
not able to reduce shipping charges for any reason.
Most products are shipped via UPS (because they offer package
insurance and excellent tracking software). Larger items are
generally shipped via common carrier, and require higher
shipping rates. Select products offer an express shipping
option. In most cases, this rapid delivery requires an
additional fee.
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